This user guide shows how to use Biz on Maps from sign-up to your first published update: connecting Google, adding keywords, replying to reviews, planning posts and images, and reading reports. Watch the 4-minute tour or read it step by step; the sections follow the video’s chapters in the same order.
Biz on Maps helps you get found and chosen on Google and in AI search: it drafts review replies, checks where you appear and gives you a Brand page that takes orders on WhatsApp.
Watch the tour above, or read each section below.
Start with the three set-up steps: Connect Google, Your keywords and Quick questions.
After that, Home tells you what to do next each day.
Home
Do next: reply to 2 reviews
Do next: run a map check
Do next: publish your Brand page
Credits used: Nothing. Reading and browsing are free.
Common questions
Do I need to know SEO?
No. Every screen uses plain words and tells you what to do next.
Does it guarantee a ranking?
No. It helps you stay active and accurate. Google and AI assistants decide rankings.
Enter your name, email and a password, or continue with Google.
Confirm your email if asked.
You start with 30 free credits to try everything.
Create your workspace
Name
Email
Password
Start free
Credits used: Free. 30 welcome credits are added to your account.
Common questions
Do I need a card?
No, not for the 30 free credits. A card is only needed if you start the 14-day free trial of a plan, and nothing is charged if you cancel during the trial.
What is the difference between free credits and the free trial?
30 free credits need no card and have no time limit. The 14-day free trial needs a card and gives the full plan, with its locations and users, plus 250 trial credits. If you don't cancel, the yearly or monthly price you chose is charged on day 15.
What happens when my free credits run out?
You can keep using the free parts, such as uploads and templates, or choose a plan.
Google, Trustpilot and Tripadvisor reviews in one inbox. Replies are posted on Google directly; for Trustpilot and Tripadvisor we draft the reply and take you straight to the review. Trademarks belong to their owners.
In Business profile → Review platforms, add your business URL or domain. Check the matched name and confirm your business before importing.
Open Reviews and filter by platform. Check the draft, then approve its exact wording.
For Google, send the reply. For Trustpilot and Tripadvisor, Copy reply, Open on platform and post it yourself; Mark as replied records your acknowledgement, not confirmed delivery.
After confirmation, platforms refresh daily through the standard queue. Refresh manually when needed; results are not instant. Starter allows one extra platform per business; Growth and Business allow both.
In Insights or Reports, choose one business and a month to download a review PDF. Only imported data is counted. Eligible partner branding is applied with business-owner consent.
On Growth or Business, enable the public widget and copy its fixed-height iframe code into your website. It shows the six newest imported reviews including low ratings; turning it off can take up to 15 minutes to reach cached copies.
In Get more reviews, add a consented contact, copy a tracked request and send it yourself. Confirm that you sent it; after three days without a click, prepare one copy or WhatsApp reminder and confirm its sending separately. Copying, a composer and a click never prove delivery or a submitted review. Email reminders are off.
Download QR poster, table tent or receipt PDFs from Get more reviews. Every visitor gets the same review choices; no rating filter is used.
Competitor review comparisons are fictional examples in the demo, not live benchmark results. Monthly PDFs can include an eligible partner’s logo and colours with business-owner consent; automatic report delivery is not available.
Reviews
★★★★★ Great class! · Draft ready
★★★★ Lovely teacher · Draft ready
Send all
Credits used: 1 credit per reply or English translation. Each external-platform check or refresh uses 1 credit; confirmed failures refund, uncertain results remain held for checking.
Common questions
Do negative reviews get replied to automatically?
No. Lower ratings wait for you, and replies to them never use keywords or sales lines.
Can I improve a reply I already posted?
Yes. Use Suggest a better reply and update it on Google.
Your own business page, installable as an app, with your catalogue, booking, WhatsApp buttons and an AI chat agent.
Click Fill it for me and we read your website: about, products, prices, photos and hours.
Go through Review what we found and keep what is right. Nothing is public yet.
Check the features suggested for your industry, your catalogue (with item IDs), currency, WhatsApp buttons, booking calendar, social icons and cover image or video.
Tap Publish. Your Brand page is live at bizonmaps.com/your-business-name, with a page for each item.
Customers can install it as an app, chat on WhatsApp, browse, book or get directions. Import or export your catalogue as CSV or PDF.
Brand page · Draft
Draft — nothing is public yet
Products · Services · Videos · FAQs
Publish your Brand page
Credits used: First Fill it for me per location is free; re-import 2 credits. Item photo: 5 credits.
Common questions
Can I change the currency?
Yes. It is set from your location by default and can be changed in the catalogue settings.
Do customers pay on the page?
No. Orders are sent to your WhatsApp and you arrange payment yourself.
A chat assistant on your Brand page that answers visitors from your real details only, by text or voice. Inside the dashboard, the Assistant helps you with your own tasks.
Open Brand page → AI agent and give it a name.
Check the details it can use: prices, opening times and services.
Visitors type or speak a question; it answers only from those details.
In your dashboard, the Assistant can draft and suggest; actions only run after you tap Confirm.
Chat
Visitor: Are you open Sunday?
Agent: Yes, 10am to 4pm.
🎤 Speak
Credits used: Brand page chat: 1 credit per 5 replies. Dashboard Assistant: 1 credit per message.
Common questions
Will it make things up?
It is told to use only your saved details and to say when it does not know.
Some AI actions use credits. The cost is always shown before anything runs.
Check your balance in Settings → Plans & usage.
Look for the cost on each button before you tap it.
If an action fails, the credits come back automatically.
Monthly credits refresh each month; top-up credits do not expire at the refresh.
Plans & usage
Credits left: 412
Used this month: 88
Buy top-up
Credits used: Reply 1 credit · map check from 1 credit per 9 pins · AI search 1 credit per assistant · article 3 credits · cover 1 credit · image 5 credits · enhanced 10 credits · keywords 2 credits (first free) · chat 1 credit per 5 replies · Assistant 1 credit per message · posting and templates free.
Common questions
Do unused monthly credits roll over?
No. Included credits reset at each monthly refresh. Purchased top-ups stay until used.
Why was I not charged for a failed action?
Credits are only kept for successful results.
Can I get a refund?
Yes, within 30 days of your first payment on a plan. After a free trial that first payment is on day 15, so you get 14 days free plus 30 days after being charged. In Plans & usage you will see "30-day money-back guarantee · ends on" with the date, and a Request a refund button that opens a pre-filled email to support. We refund that payment in full; the plan and its included credits end when the refund is made. One refund per customer, first purchase only.
Invite teammates and add more business locations within your plan’s limits.
Go to Settings → Team and invite people by email; links expire and can be revoked.
Use the location menu → Add location to pick another connected Google business.
The menu shows how many locations your plan allows, for example 1 of 3 used.
Owners and admins can remove a location; posts and replies already on Google are kept.
Locations
Add location · 1 of 3 used
Main shop
Second branch
Credits used: Free.
Common questions
What happens when I reach my limit?
The button changes to Upgrade to add more.
18. More features
Plans & usage
See your plan, term dates, credits used and invoices.
Open Settings → Plans & usage.
On a free trial you see the end date, what will be charged and a Cancel trial button; cancel before the end and nothing is charged.
See credits left and what used them (Trial credits 250 during the trial).
Buy a top-up if you need more this month.
Download your invoices.
Plan
Growth · 12-month term
Renews 12 Oct 2027
Invoices
Credits used: Free to view.
Common questions
How does the free trial work?
Pick a plan and choose Start 14-day free trial. Add a card at checkout. You get the full plan and 250 trial credits; we remind you 3 days before the end. Cancel during the trial and you pay nothing, otherwise the 12-month price is charged on day 15. One trial per business.
Can I get a refund?
Yes. The 30-day money-back guarantee starts from your first payment (day 15 after a trial). Use Request a refund in Plans & usage or email support. See our refund policy.